Refund policy

Returns and Refunds

30-day return requests

You may request a return for eligible items within 30 days after delivery. Please email Peter@bchomedecorgifts.com with your order number and reason for return before sending any items back.

For change-of-mind returns, items must be unused, unwritten, unaltered, and returned with their original packaging and all included parts. Blank ornaments intended for you to personalize at home are eligible if they have not been written on or altered.

Return shipping and address

For change-of-mind returns, the buyer pays the return shipping cost. Returns currently go to China; international return shipping may be costly. Please obtain return approval and shipping instructions before sending your parcel. We recommend using a tracked shipping service.

Current return address: No. 12, Fulong Industry, Shipai, Dongguan, Guangdong 523349, China.

We do not currently offer a US return address. Always use the address provided in your return instructions.

Damaged, defective, or incorrect items

Please contact us with your order number and photos of the item and packaging. After reviewing the issue, we will arrange a replacement or refund as appropriate. If we require an item to be returned because it arrived damaged, defective, or incorrect, we will cover the necessary return shipping cost. Please do not return it before contacting us.

Personalized and altered items

Items made by us to your specific personalization instructions are not eligible for change-of-mind returns. Items written on, altered, or damaged by the buyer are not eligible for change-of-mind returns. These exclusions do not apply to items that arrived damaged, defective, or incorrectly made by us.

Refunds

For approved change-of-mind returns, we will inspect the returned items and notify you of the refund decision. Approved refunds are issued to the original payment method. Original outbound shipping charges are not refunded for change-of-mind returns. We do not retrospectively deduct outbound shipping costs from orders that qualified for free standard shipping, and we do not charge a restocking fee. Your payment provider may take additional time to post the refund.

This policy does not limit any rights you have under applicable law. For questions, contact Peter@bchomedecorgifts.com.